Last updated: [insert date]
1. Introduction
Welcome to Queen’s Slipper (“we”, “us”, “our”). These Terms & Conditions (“Terms”) apply to your use of our website https://queensslipper.com.au and any related services (the “Site”). By accessing or using the Site you agree to abide by these Terms. If you do not agree to these Terms in full, please do not use the Site.
2. Definitions
“Customer”, “you”, “your” means you, the person accessing or using the Site.
“Products” means any goods we make available via the Site (for example playing cards under the Queen’s Slipper brand).
“Order” means your order for Products placed via the Site.
“Site” means our website and related online services.
3. Changes to Terms
We may revise these Terms from time to time. The version posted on the Site at the time of your Order or use will apply. It’s your responsibility to review these Terms regularly. Continued use of the Site means you accept any changes.
4. Orders and Acceptance
4.1 When you place an Order through the Site, we may send you an email acknowledging receipt of your Order.
4.2 The Order constitutes an offer by you to purchase Products under these Terms.
4.3 We reserve the right to accept or decline your Order for any reason (including but not limited to product availability, errors in advertising, pricing or shipment issues). If we decline your Order we will notify you via email and refund any amount you have paid.
4.4 Once we accept your Order (by sending you a dispatch/shipping email or otherwise providing notice of acceptance) a contract is formed between you and us.
5. Price and Payment
5.1 Prices for Products will be as quoted on the Site at the time you place the Order, except in cases of obvious error.
5.2 We may update or change prices at any time, but such changes do not apply to Orders already accepted.
5.3 Payment must be made at the time of placing the Order using the payment methods made available on the Site.
5.4 You are responsible for paying any taxes, duties or other charges arising from your Order.
6. Shipping and Delivery
6.1 Our shipping/delivery terms are detailed on our Shipping Information page (or as notified to you).
6.2 Estimated delivery times are provided as a guide only and we will not be liable for any delays beyond our control.
6.3 Risk in the Products passes to you upon dispatch from our warehouse. Ownership transfers to you once full payment has been received.
7. Returns, Refunds and Cancellations
7.1 Your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) apply. This includes guarantees as to acceptable quality, correspondence with description, fitness for purpose, and other rights you cannot exclude or limit.
7.2 If you change your mind and wish to return a Product (for example non-faulty good), you must contact us within [insert days] and comply with our Return Policy. You may be required to pay return shipping costs.
7.3 If a Product is faulty or not as described, you must contact us immediately and provide evidence (e.g., photographs). We will arrange for inspection and, at our discretion, repair, replacement or refund.
7.4 You may be able to cancel your Order prior to dispatch; please contact us promptly. Once dispatched, cancellation may not be possible without incurring costs.
8. Intellectual Property
8.1 All content on the Site (including text, graphics, logos, images, sound clips, software and data compilations) is our intellectual property or used under licence.
8.2 You may view and print pages from the Site for your own personal non-commercial use.
8.3 You must not reproduce, modify, distribute, transmit, display, publish, or create derivative works of our content without our express written permission.
9. User Conduct
9.1 You agree not to use the Site for any unlawful purpose or in any way that infringes or interferes with the rights of others.
9.2 You agree not to attempt to gain unauthorised access to any part of the Site or to introduce viruses, malware, or other harmful code.
10. Disclaimers and Limitation of Liability
10.1 To the extent permitted by law, we disclaim all warranties (express or implied) about the Site and Products other than consumer guarantees under the Australian Consumer Law.
10.2 We do not guarantee the Site will be error-free, uninterrupted or secure.
10.3 Except for our liability under the Australian Consumer Law (which cannot be excluded), our total liability arising out of or related to your use of the Site or Products is limited to the amount you have paid for the relevant Product.
10.4 We will not be liable for any indirect, special or consequential losses (including loss of profit, loss of data, or business interruption) even if foreseeable.
11. Privacy
We collect, use and disclose personal information in accordance with our Privacy Policy, which is incorporated by reference into these Terms. By using the Site you consent to this collection, use and disclosure of your personal information.
12. Third‐Party Links
The Site may contain links to third-party websites. These are provided for convenience only; we do not control them, are not responsible for their content or practices, and linking does not imply endorsement.
13. Governing Law and Jurisdiction
These Terms are governed by the laws of the State of Victoria and the Commonwealth of Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.
14. Severability
If any provision of these Terms is held to be invalid or unenforceable under applicable law, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force and effect.
15. Entire Agreement
These Terms (together with our Privacy Policy, Shipping Information, Return Policy and any other documents incorporated by reference) constitute the entire agreement between you and us regarding your use of the Site and your purchase of Products. They supersede all prior agreements, communications or representations, whether written or oral.
16. Contact Information
If you have any questions about these Terms, please contact us at:
Queen’s Slipper Pty Ltd
[Insert business address]
Phone: 0409 815 660 (as listed on the Site) Queens Slipper
Email: [insert email address]
We will endeavour to respond to you within a reasonable timeframe.